Versand
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Delivery Timeframes
- United Kingdom: 7–14 business days
- Europe: 10–20 business days
- United States & Canada: 10–21 business days
- Rest of World: 14–30 business days
Delivery times are estimates and may vary due to customs processing, public holidays, or high demand periods.
Shipping Costs
Free Standard Shipping on all orders of £50 GBP and above. Your local currency equivalent will be shown at checkout.
For orders below £50 GBP, shipping rates are displayed at checkout based on your delivery location.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Import Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. NovelPet Store is not responsible for any delays caused by customs processing.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at neliann1128@gmail.com and we will investigate promptly.